Case Study...
First ScotRail

A team from Dynamic Solutions worked with First ScotRail, helping 650 managers with team dynamics, customer service and motivation. This helped achieve the stiff targets for business growth and, at the same time, massively reduce customer complaints alongside the desire to gain an enhanced reputation for excellent customer service delivery. With such large scale projects under their belt, it’s not surprising that Tracy Meachin-Adams and her team now work regularly with some of the biggest household names in the business.

First ScotRail was voted Public Operator company of the year in 2006.