Dynamic Solutions in action...
FTSE 100 City Trading

Case study 1
When Dynamic Solutions was approached by some high flying city traders, who earn telephone number bonuses, their boss told them that the team would say they had nothing to learn. Dynamic Solutions agreed with them, but what Tracy and her team did help them with was to improve their sales strategies and techniques to enable them to achieve even higher targets. Their boss was proved right. He always thought that even such high flyers had room for improvement, earning them even bigger bonuses, and the company even more fees.

Case study 2
How training for the trainer hits the bottom line

A particular insurance company experienced a massive impact in terms of competition when the market saw other larger companies merging.

The existing culture was one where customers tended to be treated as “guilty until proven innocent” in a claims situation, with a sales technique that suggested “take it or leave it”.

Trainers based at several locations throughout the UK were tasked with changing the employees’ attitude towards the customer, in order to create a consistent customer service culture with the organisation, and providing training events that would focus on individual skills and experience to maintain and increase their share of the market.

Trainers generally came from three backgrounds: Insurance Sales, Claims Inspectors and Loss Adjustors. Dynamic Solutions designed and delivered a programme to bring about consistency in delivery standards, and create a training culture based on strong teamwork as for the first time the trainers would have to design and deliver events together.

The level of training competence had to be dramatically increased, and individual trainer development needed addressing.  Despite the challenge of a dozen different locations, and over 100 trainers, the insurance company not only stemmed the tide of drifting customers, but also significantly increased their market share. The training department’s reputation was significantly enhanced.