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First ScotRail

First ScotRail was voted Public Operator company of the year in 2006.

A team from Dynamic Solutions is currently working with First ScotRail, helping 650 managers with team dynamics, customer service and motivation to help achieve the stiff targets for business growth and, at the same time, massively reduce customer complaints alongside the desire to gain an enhanced reputation for excellent customer service delivery. With such large scale projects under their belt, it’s not surprising that Tracy Meachin-Adams and her team now work regularly with some of the biggest household names in the business.

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